This documentation supports the 22.1 version of Action Request System.
To view an earlier version, select the version from the Product version menu.

Establishing a mandatory preference server

Important

This topic is applicable only for Remedy User Tool.

As a AR System  administrator, you can designate a mandatory preference server that stores the system preference information. This configurable server setting provides a mechanism to enforce the use of centralized preferences across an organization.

To enable a mandatory preference server

  1. In a browser, open the AR System Administration Console, and select System > General > Server Information.
    The AR System Administration: Server Information form appears.
  2. Open the Advanced tab.
    Server Information — Advanced tab
  3. Select the appropriate Preference Server Option:
    • User Defined—Enables the user to determine whether to use a preference server.
    • Use This Server—Designates the current server as the preference server. (The preference forms must be available.)

    • Use Other Server—Designates the current server as a non-preference server and indicates another server on the system is set with Use This Server.

      If Use This Server or Use Other Server is selected, the local preferences are disabled. The system tries to connect to the designated preference server. If no preference server is found, the default preference values are used instead of the local ar.ini file.

  4. Click OK.

Behaviors associated with preference server configuration

Different behaviors occur depending on the server settings you configure for the Preference Server Option on the Advanced tab of the AR System Administration: Server Information form.

"User Defined" behaviors

User action

Behavior

Leaves the Preference Server field blank

The local preferences are used (ar.ini file).

Specifies a valid preference server

The system connects to the preference server, and the Accounts list is updated to reflect the list of servers specified on the Server List setting.

Specifies an invalid preference server

The local preferences are used (ar.ini file).


"Use This Server" or "Use Other Server" behavior

User action

Behavior

Leaves the Preference Server field blank

The system searches the Accounts list for a server designated as a preference server. If one is found, the server name is written to the Preference Server field of the Login dialog box. In addition, the accounts list is updated to reflect the list of servers specified on the Server List setting for that preference server.

The user receives this warning: 50176 - A preference server has been selected based on the Administrator settings.

If no preference server is available, the default preference values are used and no session specific changes to the preferences are stored. (Local preferences are disabled.)

Specifies a valid preference server

The system connects to the preference server, and the Accounts list is updated to reflect the list of servers specified on the Server List setting for that preference server.

Specifies an invalid preference server

The system searches the accounts list for a server designated as a preference server. If one is found, the server name is written to the Preference Server field of the Login dialog box. In addition, the accounts list is updated to reflect the list of servers specified on the preference server.

The user receives this warning: 50174 - The preference server specified is invalid. Another preference server has been selected.

If no preference server is available, the default preference values are used and no session specific changes to the preferences are stored. (Local preferences are disabled.) The user receives this warning: 50175 - The preference server specified is invalid. User preferences will not be used.

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