This documentation supports the 22.1 version of Action Request System.
To view an earlier version, select the version from the Product version menu.

Deprecated and discontinued features

Check for announcements that might affect future releases of the product or service. These changes can affect the way in which you configure or run the installed version of Action Request System.


While every effort is made to provide accurate, forward-looking guidance on product direction to assist you with your buying and planning decisions, BMC cannot guarantee that intentions stated as follows are final and binding.

Related topics

Support information

Release notes and notices

Product Availability & Compatibility Open link

Deprecated features

Deprecated features are still available in the product but are no longer under active development and might be discontinued from the product in the future. We encourage you to plan and implement the recommended change.

FeatureAnnouncement and recommendations
Smart Reporting

BMC Helix Dashboards is the strategic direction for BMC's investment into innovative reporting and dashboarding capabilities for BMC’s Service and Operations Management solutions. Now that BMC Helix Dashboards is available for both on premises and SaaS deployments, BMC is starting the end-of-life process for Smart Reporting and its use with the BMC Service Management solutions.

For more information, see Statement of direction: End-of-life plan for Smart Reporting for BMC Helix ITSM and BMC Helix Innovation Suite, and transition to BMC Helix Dashboards.

Discontinued features

Discontinued features are no longer available in the product or service.

FeaturesAnnouncements and recommendations 
Microsoft Internet Explorer 11

Starting with version 21.02 release, BMC no longer supports the use of Microsoft Internet Explorer version 11 with Smart Reporting. For a complete list of BMC products that will no longer support Internet Explorer 11, see  BMC Customer Support Communities page Open link .

As technology continues to advance, it has become more challenging to resolve browser-specific issues related to Internet Explorer 11. We may attempt to fix some issues related to that version, but some features may not work as expected.

Because of security compromises and performance issues, we recommend that you do not use Internet Explorer 11. Instead, we encourage you to switch to other fully supported browsers. BMC will still support Internet Explorer 11 on releases of BMC products prior to version 21.02 where Internet Explorer 11 was already supported.

Important: Microsoft still supports Internet Explorer 11 on some operating systems (including Microsoft Windows 8.1 and 10 and Windows Server 2012 and 2016). For more information, see the  Microsoft Lifecycle FAQ - Internet Explorer and Edge Open link page.

If you have any questions, post them on the  BMC Customer Support Communities Open link page.

To get complete compatibility information for BMC Helix ITSM, use the BMC Solution and Product Availability and Compatibility Utility on the  Product Availability & Compatibility Open link page.

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