This documentation supports the 22.1 version of Action Request System.
To view an earlier version, select the version from the Product version menu.

Deleting email notifications

Using the AR System Email Mailbox Configuration form, you can configure your email system to automatically delete notification messages from the AR System Email Messages form after they have been successfully sent. This default setting reduces the number of records stored in your message form.


Most of the time, you will use the AR System Email Messages form for troubleshooting the Email Engine. When you first start using the Email Engine, you might not want notifications automatically deleted to make sure they are sent to the expected users, outgoing email is formatted correctly, and so on. But after your Email Engine is running correctly, you should automatically delete email notifications, unless you are using email templates to modify records; otherwise, your server can quickly fill up with email notifications. If you configure the system to delete messages automatically, the Email Engine will not permit you to modify records. The Email Engine includes a security feature that checks the outgoing records to verify that incoming email with a modify action comes from the same server.

To delete email notifications

  1. In the AR System Email Mailbox Configuration form, open the entry of your outgoing mailbox, and click the Advanced Configuration tab.
    Option to delete outgoing notification messages

  2. Set the Delete Outgoing Notification Messages field to Yes.
  3. Save your changes.

For more information, see Configuring outgoing mailboxes.

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