This documentation supports the 21.3 version of Action Request System.

To view an earlier version, select the version from the Product version menu.

Configuring support groups

Support groups are used to group people so that they can be assigned different permissions based on their role within the company.

There are several different places where support group information has to be configured before you can create support groups as described in this section:

  • The Support Groups structure is defined as Company > Support Organization > Support Group, which represents how a company is structured from a support perspective. 
  • Data that is used to create support groups is defined in the Support Groups tab of the People or Company form.

This section provides the following information:

Related topics

Creating or modifying People data

Setting up assignment routing to support groups Open link

Configuring support group assignments Open link

Setting business hours and holidays for a support group Open link

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