This documentation supports the 21.3 version of Action Request System.

To view an earlier version, select the version from the Product version menu.

Capturing server events for workflow or API calls

The Server Events form captures the server changes that you record. You can use the Server Events form to notify other servers of cache changes if multiple servers are sharing the same database. The form can also notify interested clients of cache changes and user or group events. For more information, see Using server events in workflow.

The Server Events form enables you to capture server-related activities and use them in workflow and API programs. You can select the server events that you want to record, search and view the returned entries, and create workflow to notify companion servers and interested clients of server changes that might affect them. For information about setting Server Event options, see Logging server events.


You might find server events especially helpful in a load-balanced environment. However, with the server groups feature, you do not need to use server events as part of the mechanism for communicating between servers in a load-balanced environment. For more information, see Configuring a hardware load balancer with AR System.

To access this form in a browser, open the Remedy AR System Administration Console and click System > General > Review Server Events.

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