This documentation supports the 21.3 version of Action Request System.

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Associating domain tags to support groups

A domain tag is a label that as an administrator, you can associate with Foundation data to identify it with a line of business in your application. The domain tag determines the line of business to which the support group belongs. When you define a line of business, a domain tag of the same name as the line of business is created. As an administrator, you can create a domain tag and associate this domain tag with the support groups to view only the data belonging to that domain.

For example, in BMC Helix Business Workflows, you can add an HR domain tag for HR related data and an IT domain tag for hardware related data to label the support groups. The agent can use these domain tags to view the data belonging to that domain.

To associate a domain tag to a support group

  1. Log in to  Mid Tier .
  2. From the Application Administration Console, click the Custom Configuration tab.
  3. From the Application Settings list, select Foundation Organizational Structures > Support Groups, and then click Open
  4. On the Support Group form, click the Support Group tab, and perform the following tasks:
    • To associate domain tag to a new support group, perform the following steps:
      1. Click New request.
      2. Enter the details in the fields on the Support Group area.
    • To associate domain tags to an existing support group, perform the following steps:
      1. Click New search.
      2. Enter search criteria in the fields on the Support Group area of the form, and click Search.
      3. From the results, select the record to which you want to associate the domain tag. 
  5. Click IS Domain Tags.
  6. Click Update.
  7. On the IS Domain Tags form, from the Domain Tag Name list, select the required domain tag, and click Add.
  8. Select the domain tag, and click Select All.
  9. Click Close.

as an administrator,

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