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This documentation supports the 21.05 version of Action Request System.
To view an earlier version, select the version from the Product version menu.

AR System 21.05 Troubleshooting

Troubleshooting Mid Tier

When an issue occurs while working with Mid Tier , you must first analyze the cause and based on the cause, enable mid tier logs to debug the issue.

For more information, see Enabling logs for Mid Tier troubleshooting.

The following table lists the common problems that can occur when using Mid Tier .

ActionReference
To troubleshoot user transaction related issuesTroubleshooting slow user transactions
To troubleshoot CPU or memory usage related issuesTroubleshooting overall mid tier performance issues
To troubleshoot ARERR 9201 and authentication related issuesTroubleshooting session related errors
To troubleshoot mid tier cache related issuesTroubleshooting Mid Tier cache issues
To troubleshoot mid tier related reporting issuesTroubleshooting Mid Tier reporting issues

Related topic

Configuring the mid tier

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Last modified by Anagha Deshpande on May 26, 2023
remedy_mid_tier troubleshooting mid_tier_logging 9201 session_timeout authentication cache mid_tier issues troubleshooting_mid_tier

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Enabling logs for Mid Tier troubleshooting
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