This documentation supports the 21.05 version of Action Request System.
To view an earlier version, select the version from the Product version menu.

Requesting more information about approval requests

  1. Open Approval Central by using one of the methods described in Approval Central.
  2. In the Pending Approvals table, select the pending request you want to work with, and click its link in the Request Details section.
  3. On the application request form that appears, click the Show Signatures button.
  4. On the detail form that appears, click Manage More Information.

    The Manage More Information control is not provided out-of-the-box with Approval Server ; it is only included in the sample applications. To use this control with a customized application, you must add it to the relevant three-way join form.

  5. On the AP:Dtl-Sig-MoreInfoDialog form, click New Record to create a More Information request.
  6. On the AP:More Information form, specify values in the various fields as follows:
    1. In the To field, enter the name of the person from whom you want more information.
      This can be the original requester or any other person, but it must be that person's exact AR System  login ID.
    2. In the Question field, enter a description of the information you need.
    3. Click Save.
      The More Information form closes, and the pending More Information request appears temporarily in the More Information Requests table on the AP:Dtl-Sig-MoreInfoDialog form.
    4. Click Close.

AR System  forwards the request to the person from whom you requested more information. The original approval request is updated with More Information status and is retained in the list of pending approval requests until the recipient has responded to the More Information request. However, the approver can approve or reject the request even though the request is in the More Information state.

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