This documentation supports the 21.05 version of Action Request System.
To view an earlier version, select the version from the Product version menu.

Defining and deploying data and object packages

Moving of data and code from one environment to another, such as from QA to production, is a common process that can be very time consuming. The Remedy Deployment Application provides a single method for promoting definitions and data effectively and reliably across environments.

You can perform the following tasks using Remedy Deployment Application:

To use the Remedy Deployment Application, You must have appropriate permissions. (See Remedy Deployment Application roles and permissions.)

The following diagram depicts the functionality of the Remedy Deployment Application utility:


The Remedy Deployment Application plug-in provides the ability to:

  • Import and export definitions and data
  • Call the Analyzer module to validate that a package meets the required standard
  • Add a checksum to the package if the package meets the package requirements
  • Verify the checksum for a package
  • Encapsulate the contents of a package into a single zip file
  • Encapsulate the contents of a package from a single zip file

You must manually move these types of objects between environments:

  • Groups
  • Roles
  • Distributed Pool

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