This documentation supports the 21.05 version of Action Request System.
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Configuring Data Management

Before using the Data Management tool, you must configure the tool for defining users and administrators, application preferences, load file path for spreadsheets.

Related topics

Data Management user roles

Understanding the staging forms

Indexing on demand Open link

Toggling knowledge source availability Open link

ActionReference
To define users and administrators for Data ManagementDefining users and administrators for Data Management
To configure the load file path for the BMC Remedy AR System attachments and spreadsheets repositoryConfiguring the load file path for the AR System attachments and spreadsheets repository
To configure Data Management application preferencesConfiguring Data Management application preferences
To load a parent group through Unified Data Management and Onboarding WizardLoading a parent group through Unified Data Management and Onboarding Wizard
To define aliases for data typesDefining aliases for data types

Best practice

Before you load knowledge articles, we recommend that you disable indexing for the knowledge sources due to performance considerations. After you successfully load the knowledge articles, enable indexing so that the knowledge sources become available for searching.

Staging forms dependencies

Application administrators are responsible for creating a sequence for all staging forms in the staging form dependency table (in the DMT:SYS:StagingFormDependency form). The sequence is the order of steps.

When you add new records to the staging form dependency table, the sequencing engine determines how new staging forms fit into the existing sequence.

When you create a job, the existing sequence records are compared with the records in DMT:SYS:StagingFormDependency form and SHR:SchemaNames form to determine whether the existing sequence records are the latest records. If newer records exist in either of these two forms, a new sequence is generated before the job is created.

For information about what happens when a job runs, see Running and monitoring data load jobs.

Recommendations for configuring data management

Recommendations to be followed while configuring Unified Data Management in the following scenarios: 

ScenarioForms to be updated
Server group environment: A server group environment consists of two or more servers that share the same database and are designated as part of a server group. Server groups are designed to provide failover operations for crucial operations.

Non-server group environment: In a non-server group environment, a single server exists.

Important: As the non-server environment contains a single AR server, you need not rank the AR server. Jobs run on this server by default.

Database restore: You must verify and update the server name references in the UDM forms if you want to perform testing before making the server as new production server.

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