Securing AR system

The process of securing the Remedy system includes many different processes, technologies, and methods. Refer to the following topics as you work to provide a secure Remedy system:

Task	Action	Reference
1	Configure ports and firewalls.	Setting ports and RPC numbers Configuring the mid tier through a firewall Configuring firewalls with AR System servers Enabling cross launch to mid tier
2	Encrypt the Remedy system.	Enabling or disabling Encryption Security on AR System server Configuring the Mid Tier web server for SSL certificate Configuring SSL for the email engine Configuring the REST API by using SSL certificates Configuring the AREA LDAP plug-in Configuring the ARDBC LDAP plug-in See also ENCRYPT in Functions and Encrypt Data at Rest in Field Properties.
3	Set up authentication and passwords.	Specifying passwords and properties for connecting services to the server Configuring a password for the DSO user Resetting the Application Service password for Flashboards Restrictions when logging in to a AR System server Configuring double authentication
4	Set permissions.	Setting up users, access, and preferences
5	Ensure data privacy and address data privacy requests associated with the General Data Protection Regulation (GDPR).	Addressing data privacy requests Cookies used by Mid Tier

Securing AR system

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