Phased rollout

This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.

Release notes and notices

Learn what’s new or changed for  Action Request System  21.02, including new features, urgent issues, documentation updates, and fixes or patches. Also know about license entitlement information for the release. 


To stay informed of changes to this space, place a watch on this page.

Related topics

Known and corrected issues

Support information

Release notes and notices Open link in  BMC Helix Innovation Studio  documentation.

The following table lists the enhancements in this release:




May 4, 202121.02 Patches

This update includes updates and fixes BMC Helix Innovation Suite .

Additionally, BMC Helix Innovation Suite includes the following enhancement:

  • Automatically perform actions in third-party systems

March 17, 202122.1 enhancements and patches

Enhancements available in this release:

  • BMC Helix Innovation Suite for all Service Management applications

  • Leverage common Foundation data for Service Management applications
  • Support single instance of BMC Helix Single Sign-On
  • Flexibility to select customization layer for developing and deploying an application
  • Service Management plug-in to leverage BMC Helix Dashboards for service management applications
  • IMS authentication type for registering AR System Webhook
  • Ability to load settings from a specific server
  • Encrypt a character field by hashing the value in the field
  • Ability to send alert and email notifications to users
  • Create and update record instances with multiple security labels in a single action
  • Synchronize  BMC Helix ITSM: Knowledge Management articles with ComAround knowledge
  • Additional locale support provided by real-time language translation
  • Properties and keywords added in Developer Studio to support progressive views
  • Create an attachment pool for PWA by using a remote form
  • Auto-alignment of fields in progressive views
  • Ability to copy the current panel and all its child panels including fields in progressive views in Developer Studio
  • Align fields in Developer Studio
  • Specify a Progressive View name for search menus
  • Change alternative text in progressive views
  • Ability to increase and decrease the size of panel and panel holder in Developer Studio
  • Logging enhancements
  • Create a faceted filter in cell-based tables and list-view tables in PWA
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