This documentation supports the 20.08 version of Remedy Action Request System, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu.


Using the C plug-in server for dynamic plug-in loading

Plug-ins are configured in the ar.cfg file. A new plug-in is added to the plug-in server through the AR System server. Previously, adding a new plug-in definition required that you stop and restart the AR System server. An API interface in the plug-in server can add the new plug-in definitions dynamically, without stopping and restarting the AR System server.

See the plug-in server configuration file (ar.cfg or ar.conf).

To add the plug-in information to the C plug-in server configuration file

  1. Double-click the driver.exe file.
    The default location of this file is C:\Program Files\BMC Software\ARSystem\Arserver\api\driver.
  2. Enter the required login and server information.
  3. Enter the gsi (Get Server Info) command to get the current plug-in information.
  4. Enter the following details:
    • Number of server info operations--The number of servers for which you want the current plug-in information.
    • Operation--The operation number for getting the current plug-in information that is present in the ar.cfg file.
      A list of current plug-ins is displayed.
  5. Enter the ssi(Set Server Info) command to add the new plug-ins.

    Note

    If you enter the ssi command without entering the gsi command first, the old plug-in entries are overwritten and only the new entries are recorded.

  6. Enter the following details:
    • Number of server info operations--The number of servers for which the new plug-ins are to be added.
    • Operation--The operation number for adding the new plug-ins.
    • Datatype--The number for the type of data.
      A list of new plug-ins that are added is displayed. The value for the ReturnCode must be OK.

      The plug-in information is now updated in the ar.cfg file.
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