This documentation supports the 20.08 version of Remedy Action Request System, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu.


Release notes and notices

Learn what’s new or changed for Remedy Action Request System 20.08, including new features, urgent issues, documentation updates, and fixes or patches. 

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Related topics

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Known and corrected issues

Support information

The following table lists the enhancements in this release:

Date

Summary

Reference
June 13, 2022Issues that were corrected by 20.08 patch 13 and issues that remain open20.08 patches
January 7, 2022 1Issues that were corrected by 20.08 patch 12 and issues that remain open.20.08 patches v20.08.12
September 16, 2021 

Issues that were corrected by 20.08 patch 9 and issues that remain open

.20.08 patches v20.08.12
July 28, 2021Issues that were corrected by 20.08 patch 4 and issues that remain open.20.08 patches v20.08.12
June 21, 2021Issues that were corrected by 20.08 patch 3 and issues that remain open.20.08 patches v20.08.12
May 19, 2021Issues that were corrected by 20.08 patch 2 and issues that remain open.20.08 patches v20.08.12
April 21, 2021Issues that were corrected by 20.08 patch 1 and issues that remain open.20.08 patches v20.08.12
September 23, 2020

Enhancements available in this release:

  • Developing custom progressive web applications in Remedy AR System
  • Replacing Adobe Flash with HTML 5 in Remedy ITSM Suite
  • Support for OAuth 2.0 authentication for EWS protocol in Email Engine 
  • Support for case insensitive configuration in PostgreSQL database
  • Ability to automatically change the Row-level security (RLS) algorithm to Subquery option
20.08 enhancements

1 There are no patches with version numbers 20.08.05, 20.08.06, 20.08.07, 20.08.08, 20.08.10, and 20.08.11.

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