This documentation supports the 20.08 version of Remedy Action Request System, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for Remedy Action Request System 20.08, including new features, urgent issues, documentation updates, and fixes or patches. 


To stay informed of changes to this space, place a watch on this page.

Related topics

BMC CMDB Release notes

Remedy IT Service Management Suite Release notes

Remedy Smart Reporting Release notes

Known and corrected issues

Support information

The following table lists the enhancements in this release:




September 23, 202020.08 enhancements

Enhancements available in this release:

  • Developing custom progressive web applications in Remedy AR System
  • Replacing Adobe Flash with HTML 5 in Remedy ITSM Suite
  • Support for OAuth 2.0 authentication for EWS protocol in Email Engine 
  • Support for case insensitive configuration in PostgreSQL database
  • Ability to automatically change the Row-level security (RLS) algorithm to Subquery option

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