This documentation supports the 20.08 version of Remedy Action Request System, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu.


Release notes and notices

Learn what’s new or changed for Remedy Action Request System 20.08, including new features, urgent issues, documentation updates, and fixes or patches. 

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Related topics

BMC CMDB Release notes

Remedy IT Service Management Suite Release notes

Remedy Smart Reporting Release notes

Known and corrected issues

Support information

The following table lists the enhancements in this release:

Date

Title

Summary

July 28, 202120.08.04: Patch 4This patch consolidates all Hotfixes delivered for Remedy AR System version 20.08 and later into a single patch release. The patch contains fixes in Remedy AR System Server and Mid Tier.
June 21, 202120.08.02: Patch 3This patch consolidates all Hotfixes delivered for Remedy AR System version 20.08 and later into a single patch release. The patch contains fixes in Remedy AR System Server.
May 19, 202120.08.02: Patch 2This patch consolidates all Hotfixes delivered for Remedy AR System version 20.08 and later into a single patch release. The patch contains fixes in Remedy AR System Server.
April 21, 202120.08.01: Patch 1This patch consolidates all Hotfixes delivered for Remedy AR System version 20.08 and later into a single patch release. The patch contains fixes in Remedy AR System Server and Remedy Mid Tier.
September 23, 202020.08 enhancements

Enhancements available in this release:

  • Developing custom progressive web applications in Remedy AR System
  • Replacing Adobe Flash with HTML 5 in Remedy ITSM Suite
  • Support for OAuth 2.0 authentication for EWS protocol in Email Engine 
  • Support for case insensitive configuration in PostgreSQL database
  • Ability to automatically change the Row-level security (RLS) algorithm to Subquery option


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