This documentation supports the 20.08 version of Remedy Action Request System, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu.


PDFs and videos

This topic describes and links to PDFs, videos and other documents that support this product release.

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Videos

The following table lists topics that contain videos that supplement or replace the text-based documentation.

Note

The videos are recorded using the earlier version of BMC Remedy AR System and are valid for BMC Remedy AR System 9.1.

  

TopicDuration (in minutes)Description
Association overview6:26

https://youtu.be/E4v0X2SimKY

This video explains how the Association Object can be used to establish relationships between entries in two BMC Remedy AR System forms to support referential integrity, cascade deletes, and archiving related entries.

Enabling FTS high availability4:10

https://youtu.be/NyUR9BUv1Bs

This video explains how enhancements to Full Text Search including High Availability improve reliability, scalability, and performance.

Managing the Archiving process5:38

https://youtu.be/ysVXv-3IQ58

This video  walks you through the BMC Remedy AR System Archive Manager console and describes how you can use it to manage the Archiving solution available starting with release BMC Remedy AR System 9.1.

Testing AR System REST API5:14

https://youtu.be/xzyDUYi7Kho

This video provides an overview to the Postman – REST Client tool.

Login information4:23

https://youtu.be/xue9Gx-dbEA

This video provides an overview of token based authentication for every API call.

To create an entry6:50

https://youtu.be/iM8wIEqGQq0

This video provides an example using Postman - REST Client to create an entry and retrieve an entry.

To retrieve an association6:25

https://youtu.be/lhch-GTW51U

This video provides an example using Postman - REST Client to search for an entry.

To retrieve related entries5:14

https://youtu.be/YCJU1tgy8kA

This video provides an example using Postman - REST Client to get related entries using associations.

Configuring the REST API6:35

https://youtu.be/mKvQpAQ5iOo

This video provides the process to configure the Jetty web server.

Setting plugin server configuration options1:30

https://youtu.be/AQOrwPdkU_g

This video describes the Plugin Server Configuration feature, which is used to change the logging parameters through the user interface.

Setting plugin server configuration options3:54

https://youtu.be/NsoyDUmzOUQ

This video provides a brief demonstration of using the Plugin Server configuration feature.

Granular overlays4:03

https://youtu.be/m_pZJ9huSdI

This video provides you an overview of granular overlays in BMC Remedy AR System.

Customizing applications using overlays and custom objects4:26

 https://youtu.be/rD7nahqJnBY

This video provides an overview of origin, custom, and overlay objects in BMC Remedy AR System.

Using the localization toolkit to localize your applications19:02

https://youtu.be/OC5meQbvwAc

This video explains how to localize your BMC Remedy AR System applications using the Localization Toolkit.

Viewing a Log Zipper output file with Maintenance Tool6:17

https://youtu.be/sGwN2LAFdYw

This video describes using the Maintenance Tool to view the Log Zipper output file on a BMC Remedy AR System server.

Configuring AR System server logging7:18

https://youtu.be/ETMuyoUn0vk

This video provides information about the concept and benefits of this feature. The video also demonstrates the method apply the logging restrictions.

Orientation5.06

https://www.youtube.com/watch?v=vEwddbAQtoQ&feature=youtu.be

This video provides information about the concepts, features, and benefits of BMC Atrium Single Sign-On.

Configuring Remedy SSO for authentication Open link

4.43

https://www.youtube.com/watch?v=ilE_eEtwTRM&feature=youtu.be

This video provides information about the authentication and integration details of BMC Atrium Single Sign-On.

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