This documentation supports the 20.08 version of Remedy Action Request System, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu.

JAWS settings for the Web

For optimal readout on both platforms, perform the following procedure to configure JAWS.

Because BMC Remedy AR System uses custom settings for JAWS, you must perform this procedure (regardless of the platform you use) so that JAWS can read information correctly in forms.

To configure JAWS settings for optimal readout

  1. Open JAWS.
  2. Choose Utilities > Setting Center.
  3. In the window that appears, select Miscellaneous.
  4. Select the following two options:
    • Use Accessibility Driver for Screen Capture
    • Notify about new FSCasts
    The following screenshot shows options that you need to select:

If you use other products, see the documentation for those products for information about configuring corresponding settings.

For more information, see the following topics:

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