This documentation supports the 20.08 version of Remedy Action Request System, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu.


Creating index files in a different directory from the default

By default, index files are stored in <ARSystemInstallDir>\ftsconfiguration\collection.

To create index files in a different directory

  1. Update the FTS Collection Directory field on the FTS tab of the AR System Administration: Server Information form.
    See FTS tab configuration options.
    Alternatively, you can update the Full-Text-Collection-Directory option of the AR System Administration: AR System Configuration Generic UI form. See Configuration settings E-M.
  2. Update the pluginsvr_config.xml file with the correct directory path.
    The pluginsvr_config.xml file is in <ARSystemInstallDir>pluginsvr\fts.

BMC Remedy AR System does not support Full Text Search if you have read-only database. For more information on using read-only database, see Using read-only database.

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