This documentation supports the 20.08 version of Remedy Action Request System, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu.


Adding FTS licenses

FTS is integrated throughout the BMC Remedy IT Service Management Suite. You must define a license before installing FTS.

To add an FTS license

  1. From the IT Home page, open the AR System Administration Console.
  2. Choose System > General > Add or Remove Licenses.
  3. Click Add New.
  4. Define the following settings:
    • License Type — BMC Remedy Full Text Search
    • Number of Licenses — 1
  5. Click Save.
  6. Restart the BMC Remedy AR System server.

BMC Remedy AR System does not support Full Text Search if you have read-only database. For more information on using read-only database, see Using read-only database.

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