This documentation supports the 20.08 version of Remedy Action Request System, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu.

Accessibility features

BMC Remedy AR System provides many accessibility features when the Accessible Mode user preference is enabled. In some instances, you might need to configure the system to meet accessibility requirements.


To enable Accessible Mode on the Login page, refer Settings in the file.

Accessibility feature

BMC Remedy AR System functionality

Administrator tasks

Text equivalent for images

For images on buttons, a screen reader can interpret the field label. Or alternative text for the image can be specified.

Field accessibility

  • A screen reader can interpret field labels and field states (such as Read Only and Disabled).
  • The mid tier supplies default text for menu and expand box icons that appear next to fields.

You must distinguish required fields from other fields on a form. For example, you can add an asterisk, a plus sign, or another character to the label of required fields.

Table field row and column identification

A screen reader can interpret table titles, column headers, and row headers.
Note: If a table or Results list has only one column, screen readers do not recognize the table as a data table and do not read the table.

Alternative text for each field

Precedence is given to Alternative text (if defined) instead of the label (that is, the screen reader reads Alternative text instead of the label).

Keyboard shortcuts

BMC Remedy AR System Windows clients support keyboard shortcuts.

Because of a JavaScript <href> reference for the <a> element tags that make up the buttons, JAWS assumes that all buttons have been visited.


JAWS does not automatically read the contents of read-only fields.

Was this page helpful? Yes No Submitting... Thank you