This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Working with sample users

The approval server sample applications include records for a set of sample users that are preconfigured for testing the Lunch Scheduler application.

Licensing sample users

To activate sample users, an AR System administrator must enter them in the User form, with either a fixed or floating write license. Make sure you have purchased sufficient write licenses to create the sample users as actual accounts in your AR System database.

Alternatively, you can use existing licensed users with the sample applications. To do so, you must modify the data in the AP-Sample:Signature Authority form by replacing the sample login names with login names that already exist in your AR System User form.

Sample user approval authority

The sample application users are set up in a Parent-Child hierarchy. Each has a spending authority limit, as shown in the following figure. To follow the sample application procedures in this document, configure at least the users Frank Williams, Jack Miller, Larry Goldstein, and Violet Anderson. If you use your own existing AR System users, configure at least four users, one each with the signature authority values matching these four sample users.

Hierarchy and spending authority of sample users

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