This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

User licenses

When creating users, you must assign a license type to each user. The type of license a user has determines the user's ability to access BMC Remedy AR System objects and to perform tasks. This section contains the following information to assist you with licensing:

For more licensing information, see Licensing overview and Working with BMC Remedy AR System licenses.

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