This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Updating browser cache

When a BMC Remedy AR System service pack, patch, or hotfix is applied to the BMC Remedy Mid Tier binaries, or when changes are made to the BMC Remedy AR System definition files, you must manually flush the browser cache. 


  • You need not manually flush the browser cache whenever there is a change in forms and other metadata in the AR System server. The changed forms are automatically fetched from the mid tier and are reloaded in your browser.
  • If you have a server group setup with a load balancer, the browser cache approximately takes 10 minutes to update and reflect the changes. You must sync the cache after the shared database is updated with the changes.
  • Whenever there are changes in the AR System server, to keep the mid tier cache up-to-date, you must still do a sync cache or flush cache.  

    In a Mid Tier cluster environment, to maintain consistency across all users, make sure that the sync cache or flush cache operation is successfully completed across all mid tiers.

If the browser cache is not up-to-date, you might get some JavaScript errors. For information about these errors and the importance of updating the browser cache, see Knowledge Base article ID 000096746.

To flush the cache, you need to delete the temporary internet files.


You do not need to delete the cookies, form data, saved passwords, or browsing history.

For a list of compatible web browsers, see - Compatibility matrix Open link  in the BMC Remedy ITSM Deployment online documentation.

Each browser vendor uses different options to delete the temporary internet files. As a user, you must be aware of these options so that you do not delete the cookies that store other important information, such as saved passwords.

To delete the temporary internet files

  • Microsoft Internet Explorer 8 or 9 — Browse to Tools > Internet Options > Browsing History > Delete > Delete Browsing History, clear all options except Temporary Internet Files, and click Delete.
  • Mozilla Firefox — Browse to Tools > Options > Advanced > Network, and click Clear Now.
  • Apple Safari — Browse to Edit > Empty Cache, and click Empty.

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