Troubleshooting Software Usage plug-in issues
The Software Usage plug-in enables you to gather product usage information.
To troubleshoot Software Usage plug-in issues
- Verify the Software Usage plug-in configuration.
For more information, see Software Usage plug-in configuration.
For more information on AR System Administration: Plugin Server Configuration form and AR System Administration: AR System Configuration Generic UI form, see Configuring java plug-in servers and Updating configuration settings by using the AR System Configuration Generic UI form. - Troubleshoot common plug-in related issues.
For more information, see General approach for troubleshooting plug-in issues. - If you need to investigate the issue further, enable the following logs:
- Server side logs. For more information, see Enabling server-side AR System logs.
- Plug-in specific logs. For more information, see To enable logs for the Software Usage plug-in.
To enable logs for the Software Usage plug-in
In a browser, open the BMC Remedy AR System Administration Console, and click System > General > Plugin Server Configuration.
- On the Plugin Server Configuration form, from the
- Select the Plugin Server Configuration tab.
- In the Logging Configurations area, from the Log Level list, select DEBUG.
- Click Apply.
The arjavaplugin.log file now generates the debug logs for the Software Usage plug-in.
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