This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Troubleshooting Remedy Email Engine

While troubleshooting Remedy Email Engine, complete the following tasks:

The hotfix patch names for Email Engine start with SE (for Server Email), whereas the hotfix package names for AR System server begin with SR (for Server). The hotfixes for Email Engine and the hotfixes for AR System server are placed together. Make sure that you check the hotfix level of both AR System server and Email Engine. For any questions about hotfixes and applying hotfixes, read through the associated Readme file or contact BMC Support by opening a support ticket. Troubleshooting Email Engine involves many components, such as AR System server, database, workflow, network, and email server.

When an issue occurs while using Email Engine, analyze the cause. To resolve the issues, see the following topics in the Troubleshooting Guide for Email Engine:

Best practice

We recommend that you refer to  BEST FAQ on AR System Email Engine Issues Open link for resolutions to the most common questions on Email Engine.

Connect with Remedy webinars for Email Engine

You can watch the recordings of the following webinars for Email Engine on BMC Communities:

Popular knowledge articles for Email Engine

You can read the following popular knowledge articles for Email Engine on BMC Communities:

Related topics

How Remedy Email Engine enables email-driven business processes

Configuring Remedy Email Engine

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  1. Carina Burns

    Link to article mentioned above,, flashes briefly then returns a 404 not found error within BMC Community - permissions issue?

    Apr 12, 2021 08:27
    1. Anagha Deshpande

      Hello Carina,

      Apologies for the inconvenience.

      The article you have mentioned is currently not available. You can refer to the  Remedy AR System Server - Does the Email Engine Support OAuth 2.0/Modern Authentication for EWS? Open link  knowledge article.



      Apr 13, 2021 11:37