This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Troubleshooting Remedy Approval Server

When troubleshooting Remedy Approval Server, complete the following tasks:

  • Check the known and corrected issues in Remedy Action Request (AR) System.
  • Apply the latest hotfix for approval server. To download the latest hotfix, see the knowledge article KA 000164912.
  • Review the recommended approval server configuration if you experience issues with the Approval server. For more information, see Configuring approval server

Ensure that you check the hotfix level of both Remedy AR System Server and approval server. For any questions about hotfixes and applying hotfixes, read through the associated Readme file or contact BMC Support by opening a support ticket.

When an issue occurs while using approval server, analyze the cause. The following list includes the common problems that can occur when using approval server:

Popular knowledge articles for approval server

The following list includes some of the popular knowledge articles from BMC Communities for approval server:

Video for approval server

The following video (6:32) explains how to test approval server.

Related topics

Configuring approval server with a separate plug-in server instance

Setting up the approval process

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