Troubleshooting File System plug-in issues

The File System plug-in provides file search service in the Microsoft Windows file system and mapped disks.

To troubleshoot File System plug-in issues

1. Verify the File System plug-in configuration.
   For more information, see File System plug-in configuration.
   For more information on AR System Administration: Plugin Server Configuration form and AR System Administration: AR System Configuration Generic UI form, see Configuring java plug-in servers and Updating configuration settings by using the AR System Configuration Generic UI form.
2. Troubleshoot common plug-in related issues.
   For more information, see General approach for troubleshooting plug-in issues.
3. If you need to investigate the issue further, enable the following logs:
   • Server side logs. For more information, see Enabling server-side AR System logs.
   • Plug-in specific logs. For more information, see Enabling logging for the File System plug-in.

Enabling logging for the File System plug-in

To troubleshoot plug-in related issues, you must enable plug-in logging. You can enable logging by changing the plug-in log level in the System Configuration form or by editing the plug-in log level in the log4j_pluginsvr.xml file.

To enable logs by using the System Configuration form

1. Open the System Configuration form.
2. From the Plugin Log Level list, select DEBUG.
3. Select the File System (RMDY.ITSM.RKM.FILESYSTEM) check box.
4. Click Search.
5. Click Save.

The arjavaplugin.log file now generates the debug logs for the File System plug-in without restarting the AR System server.

To enable logs by using the Plugin Server Configuration form

1. In a browser, open the BMC Remedy AR System Administration Console, and click System > General > Plugin Server Configuration.

2. On the Plugin Server Configuration form, from the Plugin Server Instance list, select the instance for which you want to enable logs.
3. Select the Plugin Server Configuration tab.
4. In the Logging Configurations area, from the Log Level list, select DEBUG.
5. Click Apply.
   The arjavaplugin.log file now generates the debug logs for the File System plug-in.

Related topics

File System plug-in configuration
Enabling plug-ins