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This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.


Remedy Action Request System 20.02 Troubleshooting

Troubleshooting BMC Remedy Assignment Engine

The BMC Remedy Assignment Engine is bundled with BMC Remedy AR System Server. Therefore, there is no separate procedure to troubleshoot BMC Remedy Assignment Engine. The com.bmc.arsys.assignmentEngine-<version number>-SNAPSHOT.jar is located in \BMC Software\ARSystem\deploy folder.

The BMC Remedy Assignment Engine files are deployed at the following location:

\BMC Software\ARSystem\assignmentengine\bin

List of BMC Remedy Assignment Engine files available after an upgrade:

  • araejversionNumber_buildNumber.jar
  • aej-message-bundle.properties
  • log4j.properties
  • aejstartup.bat

The bin folder is empty if you have performed a fresh installation. These files are present but are not used during an upgrade.

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Last modified by Anagha Deshpande on Jul 21, 2020
troubleshooting issues assignment_engine

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