This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Time required to rebuild a set of indexes

Best practice

We recommend that you perform bulk indexing during off-peak hours, such as during a maintenance window.

Do not rebuild indexes during normal production hours. Because re-indexing rebuilds your entire set of FTS indexes from scratch, it can take a long time, depending on the following factors:

  • The number of fields selected for full text search
  • The amount of data in each field indexed for FTS in each AR System request
  • The system load

For more information about locating your FTS indexes, see Estimating the size of the FTS index.

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