This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.


The import process

BMC Remedy Data Import loads data from a source file into an AR System form. A command-line interface (CLI) is also available for both Windows and UNIX. See Enabling the Data Import utility.

For information about exporting and importing object definitions, see Importing and exporting object definitions and locking objects.

Follow this process to import data into a form:

  1. Complete all edits on the data file before you start Data Import. Do not edit the data file between the time you open Data Import and the time you start the actual import operation.
  2. Export the source data to a file compatible with Data Import. (See Supported mapping file types.)
  3. Define Data Import preferences. (See Defining Data Import preferences.)
  4. Make sure that adequate space exists where the import log file will reside.
    Data Import writes error messages and failed records to a log, which can become quite large.
  5. Make sure that the database has adequate space to store the imported records. Contact your database administrator for assistance.
  6. Create a mapping file. (See Creating mapping files.)
  7. Import the file. (See Importing data.)
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