This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.


Starting and logging on to Remedy Developer Studio

You can log on to a Remedy AR System server from any computer on the network that has access to the server. To use Remedy Developer Studio, you must be a Remedy AR System server administrator or subadministrator. (See Access control in Remedy AR System.)

Remedy Developer Studio stores local preferences and other configuration information in the workspace directory. (The default workspace location is C:\Documents and Settings\<userName>\DeveloperStudio\workspace.) To maintain different sets of local preferences and other configuration information, create two or more workspace directories.

To start Remedy Developer Studio and log in to Remedy AR System servers

  1. Select Start > Programs > BMC Software > AR System > BMC Remedy Developer Studio.
  2. To change the location of your workspace in the Workspace Launcher, click Browse, select or create a directory, and click OK.
  3. To clear all local preferences, configured Remedy AR System servers, and other local preferences and start Remedy Developer Studio in its initial state:
    1. Exit Remedy Developer Studio.
    2. Delete the workspace directory.
    3. Restart Remedy Developer Studio.
  4. In the Workspace Launcher dialog box, click OK to open the login dialog box.
    The login dialog box displayed depends on whether Remedy Single Sign-On (SSO) is enabled for Remedy Developer Studio.
    When Remedy SSO is not enabled for Remedy Developer Studio, the following login dialog box is displayed:



    Perform the steps 5 through 11 to log in to Remedy Developer Studio without Remedy SSO authentication.

    When Remedy SSO is enabled for Remedy Developer Studio, the following login dialog box is displayed:



    The following use cases are possible when Remedy SSO is enabled for Developer Studio:

    Logging on to a Remedy SSO-enabled server

    When you perform the following steps, the User Name and Password fields are unavailable in the login dialog box:

           a. In the login dialog box, click Edit Server List.
           b. Select only one Remedy SSO-enabled server in the Server List dialog box.
           c. Click Next.

    When you click Login, a new tab in the default browser is opened. If you are already logged in to the browser (are already authenticated as the Demo user), the User Name and Password fields are not displayed in the browser tab. When you click OK, the message The authorization code was obtained. Please close this tab. is displayed in the browser. You are logged in to a Remedy SSO-enabled server. If you are not already logged in, enter your User Name and Password.

    For each Remedy SSO-enabled server in the Server List, a new tab in the default browser is opened. If you are not logged in already, enter your User Name and Password.


    Logging on to a non-Remedy SSO enabled server
    When you perform the following steps, the User Name and Password fields are available in the login dialog box:

           a. In the login dialog box, click Edit Server List.
           b. Select only one non-Remedy SSO enabled server in the Server List dialog box.
           c. Click Next.

    The valid User Name and Password that you enter in the login dialog box are accepted to log you in to non-Remedy SSO enabled server.

    Note

    You can log in to more than one Remedy SSO-enabled servers and non-Remedy SSO enabled servers at a time.
    Before you add a Remedy SSO-enabled server to the Server List to switch to it, the AR System Administrator must enable Remedy Single Sign-On in Developer Studio. Otherwise, when you try to log in to Remedy Developer Studio, the authentication fails if the Remedy SSO server is configured for external authentication.

    For information about enabling Remedy SSO for Developer Studio, see Enforcing Remedy Single Sign-On for Developer Studio.

  5. In the User Name field, enter the name of a Remedy AR System server administrator or subadministrator, such as Demo.
    A Remedy AR System user name is case-sensitive, which means you must type Demo, not demo or DEMO.

    Note

    During initial installation, the Demo user is created without a password. To keep Remedy AR System server secure, add a password for Demo as soon as possible. (See Adding and modifying user information.)

  6. Enter the password of the Remedy AR System user.
  7. (Optional) If you are required to specify an authentication string or a preference server, click Options.
    1. Enter an authentication string. Whether you need an authentication string depends on how your server validates users. For most situations, this field is not used. For more information, see Setting up an authentication alias.
      You can also define use of an External Authentication (AREA) plug-in. For more information, see AREA plug-ins introduction and AREA plug-in API functions.
      You must inform clients whether an authentication string is needed when logging in and what that string should be. For most situations, this field is not used and remains empty.
    2. In the Preference Server field, type the name of your preference server. If the preference server does not use the default TCP port, type the port number in the Preference Server TCP field.
      A preference server is the Remedy AR System server on which the AR System preference forms are installed. This server stores your administrator and user preferences in a central location where they can be accessed from any client computer. You define a server as a preference server during or after installation.
      If you always log on from the same computer, leave this field blank to store your preferences locally in the workspace directory.
      For more information, see Centralized preferences.
  8. If you have already configured Remedy AR System server to connect to, click Login (and skip the rest of this procedure).
  9. Click Edit Server List.
    To sort the server list, click the Servers column heading.
    1. In the Server List dialog box, click Add.
    2. Click Enter a server name in the Servers column, and type the server name.
    3. To prevent Remedy Developer Studio from connecting to a server, clear the server's check box.
    4. Enter the Server Alias for the server so that you can identify the servers where multiple servers are added.
    5. If the server does not use the default TCP port, click in the TCP column and type the port number.
    6. Repeat sub-steps a through e for each server Remedy Developer Studio must connect to.
  10. Click OK.
  11. In the login dialog box, click Login.

    Note

    By default, Remedy Developer Studio opens in Best Practice Customization mode. For more information, see Development modes.

To change the current login

  1. Select File > Login.
  2. In the login dialog box, change the server list, user name, password, and other information as described in the section above.
  3. Click Login.
    You can use the File > Switch Workspace command to select another workspace and log on using it.
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