This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Special considerations for Set Fields actions

For active links, Set Fields actions that execute on After Submit or After Modify update the specified fields on the screen. However, they do not write the values to the database, nor do they update the change flag (Save button).

You can use the Set Fields action to load values into hidden fields, into fields not in the active view, or into fields in no views at all. However, you cannot use the Sets Fields action for panel holders.

When you use a set fields action with attachments, the order of the attachments might change.

Values loaded into diary fields with the Set Fields action are handled as follows:

  • Filters and escalations add the new text to the old text.
  • Active links replace the new text.

This difference of functionality is an important consideration whether you might use an active link in one situation, but a filter in another.

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