This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Setting platform options

Use the Platform tab to view information about the platform on which the selected server is running.

To display platform information about the selected server

  1. In a browser, open the AR System Administration Console, and click System > General > Server Information.
    The AR System Administration: Server Information form appears.
  2. Click the Platform tab.

    AR System Administration: Server Information form — Platform tab
    (Click the image to expand it.)

    1. Edit the options, as needed:

      Platform tab fields



      Server Version

      Displays the version number of the BMC Remedy AR System software on the server.
      This value corresponds to the $VERSION$ keyword.

      Server Directory

      Displays the folder (directory) where the AR System server is installed on the server system.


      Displays the hardware platform on which the server is running.
      This value corresponds to the $HARDWARE$ keyword.

      Operating System

      Displays the operating system software version running on the server system.
      This value corresponds to the $OS$ keyword.

      Server Name Alias

      Specifies an alias that is always interpreted as the current server.
      An alias enables you to use a functional name for a server rather than a computer name (for example, ACME or HelpDesk). Do not enter a fully qualified domain name. An alias makes it easier to move workflow between computers. Entering an alias in this field does not automatically assign an alias to the server. The network environment must reflect a change to the server name before entering the alias name in this field. The alias name must be a valid host name on your network. If you change your server name alias, make sure you supply the alias to the DNS or enter the alias name in your hosts file. Otherwise, your AR System server cannot connect to the plug-in server. After you change the server environment, users can log on to the browser by using the new server alias, just like any other server name. See your network operating system documentation for information about creating an alias for the server.

      Server Time

      Displays the current time on the server (in the local time zone).

      Configuration NameIdentifies the component name in the Centralize Configuration for the current server. Mainly, this is helpful in a server group environment.
      Server Group Update Status Shows the status when all the servers in the server group are upgraded.

  3. Click Apply.
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