This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.


Setting license options

Use the Licenses tab to display information about the type and number of BMC Remedy AR System licenses on a server. You can also set the Submitter Mode in this tab.

Best Practice

We recommend that you use the Remedy Management Console to manage the licenses. For more information, see Setting global-level and local-level configurations using the Remedy Management Console.
To display server license information and set the submitter mode

Important

This form shows the local level value of the configuration. If a local value does not exist, the form displays the global level configuration. If you modify the value on this form, the local level configuration value is modified.

For example, if a configuration shows global level value and you modify the value by using this form, the local level value gets created for the configuration.


  1. In a browser, open the BMC Remedy AR System Administration Console, and click System > General > Server Information.
    The AR System Administration: Server Information form appears.
  2. Click the Licenses tab.

    AR System Administration: Server Information form--Licenses tab
    (Click the image to expand it.)
  3. Edit the options, as needed:

    Licenses tab fields

    Field NameDescription
    Server License TypeDisplays the license type of the server.
    Fixed Write LicensesDisplays the total number of AR System User Fixed licenses on the server.
    Floating Write LicensesDisplays the total number of AR System User Floating licenses on the server.
    Max Forms Allowed on ServerDisplays the number of forms your license allows you to create on the server. If this field reads Unlimited, you can create as many forms as you want.
    AR System Server IDDisplays the BMC Remedy AR System identifier code attached to the server license.
    Submitter Mode 

    Defines the conditions under which submitters can modify the requests they initially submit (that is, where their names are in the Submitter field). Select one of the following options:

    • Locked — (Default) Users can modify requests they submit without a write license. This does not apply to users with a Restricted Read license who cannot modify requests under any circumstances. In the locked submitter mode, after the entry is submitted, the value in the Submitter field cannot be changed.
    • Changeable — Users must have a write license to modify requests.

    Note

     Changes to the Submitter Mode settings do not take effect until the server is stopped and restarted.

  4. Click Apply.
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