This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Setting escalations for approval events

The Escalations tab of the AP:Admin-ServerSettings form allows you to define which types of approval events can trigger notifications.

To define approval events that can trigger notifications

  1. Open the AP:Administration form in a browser, and click the Server Settings link in the navigation pane.
  2. In the AP:Admin-ServerSettings form, click the Escalations tab.
  3. Select the appropriate option button for each event.
    • Disabled — Select Disabled if you never want the event type to send a notification.
    • Enabled — Select Enabled for each event type that you want to send a notification.
    • Enabled Including Alternate — Select this setting if you want the event to trigger a notification for both the intended approver and any designated alternates.
  4. Click Save.
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