This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Set Fields data sources

The value set in a field can include static values and BMC Remedy AR System server keyword values, as well as a value retrieved from another data source. You can retrieve a value from any of the following general types of data sources:

The procedures in this section describe how to set field values by using BMC Remedy AR System server keywords, static values, and data from the current request or from any form on a BMC Remedy AR System server. For information about using the other data sources to set field values, see the referenced sections and guides.


Because filters and escalations execute with administrator permissions, field values set through a filter or escalation are updated even if the user does not have permission to change the field. However, active links execute with the permissions of the user, so field values set through an active link are updated in the database only if the user has permission to change the field. For information about changing the filter permissions, see Restricting filter data retrieval by user permissions.

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