Sending outgoing email in plain text

You can use the Email Engine to send outgoing email in plain text. Plain text email can include the results of queries, submissions, or modifications to entries contained on your AR System server. These emails can be formatted using templates that specify the layout of a message in plain text, HTML, or XML.

To send outgoing email in plain text

1. Open the AR System Email Messages form in New mode in a web client (as shown in the following figure).
   AR System Email Messages form
    (Click the image to expand it.)
   
   

   Success

   Tip

   To view the AR System Email Messages form in a browser, use this syntax: http:///arsys/forms//. For more information, see URLs-for-opening-forms-and-applications.

2. From the Mailbox Name menu, select an outgoing mailbox to use for your email message.
    The settings in the AR System Email Mailbox Configuration form for the specified mailbox will be used, unless overridden by entries in the AR System Email Messages form. If you leave this field empty, the default outgoing mailbox will be used. (For more information, see Configuring-outgoing-mailboxes.)
3. Select Outgoing from the Message Type list.
4. Click the Message tab and fill in the header information.
    The From, Reply To, Organization, To, CC, and BCC fields will be populated automatically when you enter the mailbox name if they have been configured in the AR System Email Mailbox Configuration form. You can override these settings here.
   1. In the To field, enter the name of the user you are sending the email to.
   2. Enter other information as needed, for example, an organization.
5. Enter a subject line for your email in the Subject field.
6. Optionally, enter a priority number between 1 to 100 in the Priority field.
    Use the following table to determine what value to use in the email message within AR System to get the desired Microsoft Outlook priority.The [confluence_table-plus] macro is a standalone macro and it cannot be used inline.
   
   By default, emails are sent out from the Email Engine in the order they were received, not in the order of priority. But you can set properties in the AR System Configuration Generic UI form for the Email Engine to send high priority emails first and then lower priority in that order.
    Use the following properties:

   • To ignore priority (default):

     com.bmc.arsys.emaildaemon.SortMessages=false

   • To use the priority:

     com.bmc.arsys.emaildaemon.SortMessages=true

     See Configuration-settings-C-D.

7. Click the Plain Text Body tab and enter your message text.
    There are no syntax requirements for typing "plain" text in your outgoing message. However, any label/value pairs that you include must follow their specific syntax. For more information, see Creating and using email templates
   • To add an attachment, see Including attachments with outgoing email.
   • To send the email with a template other than the default templates for the specified mailbox, see Using the Templates tab.
   • To add an attachment alternative to be used for the content of your email instead of typing content in the body panes, or using a template, see Using the Variable Replacement tab.
8. Click Send to send the mail from the outgoing mailbox to the user.