This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Securing incoming and outgoing email

Incoming and outgoing emails use different security mechanisms:

  • For validation, incoming email messages use security keys, the user's login and password, or the user's email address. As long as the email has one of these security mechanisms, BMC Remedy Email Engine executes the appropriate action. You can configure BMC Remedy Email Engine to use one or more of these methods; however, if the email message requests a modify action, MODIFY_KEY is required.
  • Outgoing email messages, which can include the results of query actions, use BMC Remedy AR System access control for forms and fields. If a user does not have access to the field or form being queried, the field and its contents are not included in the outgoing email message.

The following topics provide instructions for creating security keys for incoming email, describe how security is handled for outgoing email, and provide instructions for configuring BMC Remedy Email Engine to allow modify actions:

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