This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Section 508 rules for others


Application installers should:

  • Be accessible solely with a keyboard.
  • Work with JAWS.

Quality assurance

Quality assurance teams should adhere to the following rules when testing Web applications to make sure that applications comply with Section 508.

  • Test all rules that application developers need to follow.
  • Test with JAWS to verify that the application is fully functional in accessibility mode. Also try Window-Eyes.

Make sure that:

  • No two fields have the same label.
  • The tabbing sequence follows a logical sequence of events.
  • Fields and labels can be read by a screen reader.
  • The application is functional when only the keyboard is used.


Information Development teams should adhere to the following rules when documenting Web applications.

  • Documentation for applications should include known accessibility issues and workarounds.
  • Documentation should include keyboard shortcuts, if any.
  • All product documentation must be available in a format that screen readers can read, such as HTML and accessible PDF.
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