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Searching for words or phrases


During a word or phrase search, the FTS engine finds requests that contain the specified word or phrase in the field. To perform a word or phrase search, use double-quotation marks around the words to search for. The syntax for the search qualification is

<field> LIKE " <word1> <word2> . . . <wordN>"

For example, to search for the phrase "firewall blocked", type:

<field> LIKE "firewall blocked"

With this example, a full text search finds requests with the phrase "firewall blocked" with the search for blocked expanded to the word stem block with any of its variants.

Warning

Note

The use of wildcards in a word or phrase search affects how stemming is used. For more information, see Searching for variations of word stems.

The following table outlines the expected search results using a word or phrase search.

Results of searches that use a word or phrase search

Qualification

Example data

Matches

<field> LIKE "firewall blocked"|

firewall blocks access

|

+

firewall will block access


firewall blocking my access

+

firewall blocked her access

+

firewall did not block access


have the firewall block access

+

firewall is not working


try blocking his access


<field> LIKE "%firewall block%"|

firewall blocks access

|

+

firewall will block access


firewall blocking my access

+

firewall blocked her access

+

firewall did not block access


have the firewall block access

+

firewall is not working


try blocking his access


<field> LIKE "%firewall blocks%"|

firewall blocks access

|

+

firewall will block access


firewall blocking my access


firewall blocked her access


firewall did not block access


have the firewall block access


firewall is not working


try blocking his access


<field> LIKE "blocks"|

firewall blocks access

|

+

firewall will block access

+

firewall blocking my access

+

firewall blocked her access

+

firewall did not block access

+

have the firewall block access

+

firewall is not working


try blocking his access

+

<field> LIKE "%blocks%"|

firewall blocks access

|

+

firewall will block access


firewall blocking my access


firewall blocked her access


firewall did not block access


have the firewall block access


firewall is not working


try blocking his access


Searching with a wildcard character

Users can use the percent sign (%) wildcard for any type of search to broaden the set of matching requests. For example, searching with the term %fire returns requests with fire and backfire. Searching with fire% returns requests with fire and firewall. Searching with %fire% returns all combinations.

Warning

Note

A full-text search adds wildcards to search strings, but wildcards are not used in searches across multiple forms.

For example, if you search for doc with full-text search, the percent wildcard (%) is added before and after the string (for example, %doc%). Results can include strings such as Doctor, Dock, doctrine, and haddock.

Conversely, for searches across multiple forms, wildcards are not added. It is assumed that the application knows what the actual terms are (because the application is already using full-text search and controlling it more closely).

For more information about searching across multiple forms and examples, see Performing-searches-on-multiple-forms.

Searching for variations of word stems

The FTS engine uses stemming to search for common variations of word stems. For example, a word search for the term block returns requests containing these terms:

  • block
  • blocks
  • blocked
  • blocking

Searching for blocking returns the same set of requests. 

Stemming is not used in the following searches:

  • Wildcard searches — For example, if the search term is %blocking%, only requests containing blocking" are returned.
  • Case-sensitive searches — For example, a case-sensitive search for block returns only requests containing block.

Related topic

Performing-searches-with-FTS



 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

Remedy Action Request System 20.02