This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Run Process action

Use the Run Process action in:

  • Active links
  • Filters
  • Escalations

Use the Run Process action to run an independent process on a client computer or a BMC Remedy AR System server. The system executes the command specified in the Command Line field. You can run a BMC Remedy AR System application command or workflow process command, or specify an external program to carry out actions such as sending a fax or making a log entry in a specific format.

For more information about the BMC Remedy AR System application and workflow commands, see Using Run Process and $PROCESS$ commands

For information about using the Run Process action or the $PROCESS$ keyword to integrate BMC Remedy AR System server with an external application, see Using buttons and menu bar items to execute active links.


The Run Process action only executes an independent process; it does not return a value. To insert the result of a process into a field, use the Set Fields action with the $PROCESS$ keyword to set a field by using the value returned from a process (see Assigning values from process results).

The following topics provide information about working with Run Process action:

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