This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.


Rule Engine Configuration plug-in configuration

The Rule Engine Configuration plug-in configures the log level, log file path, and log file size of the Rule Engine plug-in. This plug-in is also permits you to view the Rule Engine plug-in log file.

Plug-in type

Rule Engine Configuration is a Java-based ARDBC plug-in.

AR System server connectivity

The Rule Engine Configuration plug-in connects to the AR System server when the user runs jobs from the Manage License Job form. The plug-in (rle_config.jar) is installed in the C:\BMC Software\ARSystem\pluginsvr\rleconfig folder.

Configuration information

The configuration information of the Rule Engine Configuration plug-in is available in the AR System Administration: Plugin Server Configuration form.

The AR System Administration: AR System Configuration Generic UI form includes the Server-Plugin-Alias setting that points to the correct plug-in server alias:
Server-Plugin-Alias: RMDY.ITSM.RLECONFIG RMDY.ITSM.RLECONFIG myServer:9999

See Updating configuration settings by using the AR System Configuration Generic UI form, Configuring java plug-in servers and Setting plugin server configuration options.

Log file configuration is available in the log4j_pluginsvr.xml file. For example:

<appender class="org.apache.log4j.RollingFileAppender" name="SWLMLog">
    <param name="File" value="C:/BMC Software/ARSystem/ARServer/Db/SWLMFilter.log"/>
    <param name="MaxFileSize" value="999KB"/>
    <param name="MaxBackupIndex" value="5"/>
    <layout class="org.apache.log4j.PatternLayout">
      <param name="ConversionPattern" value="&quot;%d %-5p [%t] %C (%F:%L) - %m%n"/>
    </layout>
  </appender>
  <root>
<logger additivity="false" name="com.bmc.itsm.rleconfig">
    <level value="warn"/>
    <appender-ref ref="SWLMLog"/>
  </logger>

Related topic

Troubleshooting Rule Engine Configuration plug-in issues

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