This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Resources for the REST API

This topic discusses the endpoints on a form.

Endpoints for entries on a form

OperationDescriptionURLHTTP methodEquivalent API call
Get an entryReturns the details of an entry on a form./entry/{formName}/{entryId}GETGet Entry
Get multiple entriesReturns the details of all the entries on a form./entry/{formName}GETGet List Entries With Fields
Example of using the REST API to retrieve an attachment from a formReturns an attachment for a particular entry or for the list of entries. /entry/{formName}/{entryId}/attach/{fieldName}GETnot applicable
Retrieving an association using REST APIReturns the list of associated entries for a particular entry. /entry/{formName}/{entryId}/assoc/{associationName}GETnot applicable
Get a menu metadata informationReturns the menu properties and its content./menu/{MenuName}?menu_criteria=criteria1,criteria2...
GETGet Menu
Get menu detailsReturns the expanded menu content in response./menu/expandPOSTGet expanded menu content
Example of using the REST API to create an entry on a formCreates new entry on the form./entry/{formName}POSTCreate Entry
Example of using the REST API to merge entriesMerges an existing entry into a form./mergeEntry/{formName}POSTMerge entry
Modify an entry Updates a single entry on a form./entry/{formName}/{entryId}PUTSet Entry
Delete an entryDeletes an entry on a form./entry/{formName}/{entryId}DELETEDelete Entry

Endpoints for fields on a form

OperationDescriptionURLHTTP methodEquivalent API call
Get a field metadata informationReturns information about field metadata for requested field./fields/{formName}/{fieldId}GETGet Field
Get multiple fields metadata informationReturns information about multiple fields metadata./fields/{formname}
GETGet list of fields

Common parameters for entry APIs

The following table explains the parameters commonly used in the REST operations:


Returns parts of the entry object (fields and association links).

You can use values() with a comma-separated list of field names inside the parentheses to return only those field values.

You can use assoc to get links to all related entries.

You can also use assoc() with a comma-separated list of association names inside the parenthesis to get links following those associations.






Sends a search qualification.

Use a URL-encoded value for the search qualification.


%27Submitter%27%20%3D%20%22Allen%22 is the URL-encoded version of 'Submitter' = "Allen" to find entries that Allen has submitted.


Specifies the number (non-negative integer) of entries to offset the results by. Used for paginating results.


Offsets the result by 50 entries

limitSpecifies the  number (non-negative integer) of entries to limit the results by. Used for paginating results.


Gets no more than 10 entries


Expands the related entry (associations). You can use assoc() for every association that you want to expand or retrieve the related entries.

expand=assoc(association1)& expand=assoc(association2)

Retrieves data related an entry with respect to association1 and association2.


Sorts results on a search by field name and direction. Multiple field names can be used, separated by commas.

The direction is indicated by appending .asc for ascending and .desc for descending after the field name.

sort=Status.asc,Create Date.desc

Sorts first by Status in ascending order and then by Create Date in descending order.


Use in delete entry calls.

Allowed values:

  • NONE
  • FORCE — Use this option if you want to delete individual entries that are not retrieved from the join schema.
  • NOCASCADE — Use this option if you do not want to run the workflow when the delete entry operation is called.


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