This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Resetting the Application Service password

If you change the Application Service password on the AR System Administration: Server Information form after you install Flashboards, you must run the Flashboards driver to reset the password before running the BMC Remedy Flashboards server again. If you do not reset the password, the BMC Remedy Flashboards server will not be able to log onto the BMC Remedy AR System server.


To avoid authentication failures, passwords for BMC Remedy AR System applications must not exceed 20 characters.

To reset the Application Service password

  1. From the UNIX command line or the Windows Command Prompt, change to the Flashboards installation directory.
  2. Run the command from <AR_Install_Dir>/flashboards folder.
  3. Enter the following commands:
    For Microsoft Windows:

    java -classpath arutil<versionNumber>_<buildNumber>.jar;flashd<versionNumber>_<buildNumber>.jar;. FBDriver -DflashInstallPath= <FlashboardsInstallationDirectory> 

    For UNIX:

    java -classpath arutil<versionNumber>_<buildNumber>.jar:flashd<versionNumber>_<buildNumber>.jar:. FBDriver -DflashInstallPath= <FlashboardsInstallationDirectory> 


    The Windows command uses semicolons, and the UNIX command uses colons.

  4. Type spw to set the password.


    You must use only ASCII characters in the password. Using non-ASCII characters, accented characters, or special characters from Windows-1252 encoding (for example, AB#Cdefgh1@I€j€kl#) generates an installation error. 

  5. Follow the instructions on the screen.
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  1. Jason Miller

    "To avoid authentication failures, passwords for BMC Remedy AR System applications must not exceed 20 characters."

    I recently found a defect (20.02) where this number is actually 19 characters (confirmed by a BMCer). I just don't have a customer with this issue at the moment to submit a case under. It would be cool if this could be proactively fixed with out a support issue.

    Aug 19, 2020 09:18
    1. Anagha Deshpande

      Hello Jason,

      Could you please let us know what combination of characters, integers, and special characters you are using in the password. For example six characters, three integers, and four special characters.



      Aug 21, 2020 01:40
      1. Jason Miller


        10 upper case, 6 lower case, 4 numbers

        I discussed with a developer at BMC, he coded the fix but is not able to implement it without a support issue.

        Aug 21, 2020 10:12
        1. Anagha Deshpande

          Hello Jason,

          Thank you for your feedback. We need more information from you to effectively respond to your comment.

          please enter a ticket with Customer Support by clicking here



          Aug 25, 2020 01:16