This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Re-indexing considerations

Most of the time, you should not have to rebuild your FTS indexes because the AR System server periodically optimizes them after BMC Remedy AR System requests are added, changed, or deleted. Some exceptions are:

  • If you change your Ignore Words List, Root Word List or Thesaurus you must rebuild the FTS indexes (re-index). See How FTS indexing works.


    If you change your Ignore Words List, Root Word List or Thesaurus and you do not re-index then only the entries inserted, deleted, or modified after that time are affected. 

  • If you change the Case Sensitivity setting, you must rebuild the FTS indexes, and the re-indexing is started automatically when the change is saved.
  • Updates to entries for join, vendor, and view form types are not always generated in the same manner as regular forms. See Scheduling scans for updates.

To rebuild the index for a specific field, you must clear the field for indexing on the Database Properties tab of the Field Properties window, save the change, reselect the field for indexing, and save the change.

This section contains information about:

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