This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Performing searches with FTS

FTS is transparent to users. If the server has a Full Text Search license and the full text feature is configured correctly, full text searching is activated.

  • If full text searching is activated and the field is indexed for FTS, FTS is used.
  • If full text searching is not activated or the field is not indexed for FTS, AR System uses the search capability of the underlying database. Under these conditions, attachment fields have only their names searched.
  • Field permission-related behavior for FTS fields is the same for non-FTS fields.

Users enter search criteria in the same way, whether they are using FTS or not, with the exception of accrual searches.

This section contains information about:

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