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This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.


Remedy Action Request System 20.02 ... Integrating Enabling plug-ins AR Filter API plug-ins introduction AR Filter API plug-ins configuration

NextId plug-in configuration

The NextId plug-in is used to merge new IDs on a form. The NextId plug-in creates a new entry, adds a request ID, and then merges this entry on a specified form with the merge type as AR_MERGE_ENTRY_DUP_MERGE, which updates the fields specified in the field list in the existing entry.

Plug-in type

NextId is a Java-based Filter API plug-in.

AR System server connectivity

The NextId plug-in connects to the AR System server when an event occurs through a filter that is related to this plug-in. The plug-in (nextid.jar) is installed in the <ARInstallationFolder>\pluginsvr\nid folder.

Configuration information

The configuration information of the NextID plug-in is available in the AR System Administration: Plugin Server Configuration form.

The AR System Administration: AR System Configuration Generic UI form includes the Server-Plugin-Alias setting that points to the correct plug-in server alias. For example:
Server-Plugin-Alias: NextId NextId myServer:9999

See Updating configuration settings by using the AR System Configuration Generic UI form, Configuring java plug-in servers and Setting plugin server configuration options.

Related topic

Troubleshooting NextId plug-in issues

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Last modified by Anagha Deshpande on Jan 02, 2020
configuration filter_api nextid plugins

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