This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.


Modifying the wait cursor for actions

  1. To change the image and message that is displayed:
    1. In the midTierInstallationDir/webapps/shared/images folder, insert the new image.
    2. In the config.properties file, add the following line:
      
      arsystem.waiting_cursor_innerhtml=<img src=imageContextPath/<file name>.gif></img><message>
      For example:
      
      arsystem.waiting_cursor_innerhtml=<img src=imageContextPath/Progress_NonModal-circle.gif></img>Loading...
      In this example, the Progress_NonModal-circle.gif image is displayed with a message that says Loading...
  2. To localize the message for actions (such as, Submit, Modify, Modify All, Search, and Table Refresh), update the LocalizedMessages_ localeName.js file, which is located in midTierInstallationDir/resources/standard/javascript/.
    Change the following line as needed:
    "Loading..." : "Loading...",
    "Loading" is taken from the line in the config.properties file that is discussed in step 1.
    For example:
    If you want to change the message to read Searching... and you want German language readers to view German, change the config.properties file's line to:
    arsystem.waiting_cursor_innerhtml=<img src=imageContextPath/Progress_NonModal-circle.gif></img>Searching
    Then, change the line in LocalizedMessages_ localeName.js file to:
    "Searching..." = "Suchen...",
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