This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Modifying the file for flashboards

This topic provides the details on modifying the file for flashboards. 

When you perform a fresh install, HTML rendering is the default flashboard rendering.  The value of flashboards.showgraphinflash property is 2. When you upgrade to version 19.02, the default flashboard rendering is Flash. The value of flashboards.showgraphinflash property is 1.You can manually change the default behavior of flashboards by changing the settings in the file.

The file is installed in the following directory: <midTierInstallationDir>\WEB-INF\classes\
The default value of midTierInstallationDir is C:\Program Files\BMC Software\ARSystem\midtier.

Changing the flashboards rendering

You can change the flashboards rendering by changing the settings listed in the following table. 




Defines which default format to use when displaying flashboards. The options are:

  • 1 — Use Adobe Flash rendering.
  • 2 — Use HTML rendering.

Configuring data points on flashboards

You can configure data points on flashboard to create graphs or charts. If the number of data points plotted on a flashboard exceeds the configurable limit of 3000 set by Microsoft, you will see the error message: Cannot display a graph that contains more than {0} data points.

You can change the limit that is set out-of-the-box, by using the following parameter in the file:
flashboards.maxDataPoints= <numberOfPoints>


Was this page helpful? Yes No Submitting... Thank you