This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Modifying the companionservername or RMIPort properties

To modify the value of companionservername or RMIPort, perform the following steps:

  1. Stop Remedy Email Engine.
    See Stopping and starting the Email Engine.
  2. Open the file.
  3. Modify the values as needed.
  4. Save your changes to the file and close the file.
  5. Restart Remedy Email Engine.
  6. Open the AR System Configuration Component form in search mode.
    For more information about this form, see Centralized configuration system forms.
  7. Search for the Email Engine component by using the following search criteria:
    1. Type = com.bmc.arsys.emaildaemon
    2. Name = companionservername
  8. Modify the component name to reflect the changes made in the file.
    For example, for the companion server, if you changed the RMIPort (in the file) from 1100 to 1200, then the new component name will be
  9. Restart Remedy Email Engine.

Related topic

Service failover

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