Mapping business rules to workflow components

Next, the park determines how to translate its business workflow (rules and processes) into BMC Remedy AR System workflow components:

• Which processes can be accomplished by using active links?
• When would it make more sense to use a filter?
• What types of escalations are needed to enforce business rules?

Some of the workflow components that the park needs are:

• A filter to notify animal handlers whenever an animal needs to be moved.
• Active links that help users fill out forms.
• An escalation to enforce the rule that animals must be checked by a veterinarian within 24 hours of arrival.
• An escalation to notify keepers when an animal has not been fed within one hour of its scheduled feeding time.